For a few days, I’ll be putting up posts to give some much deserved shout-outs. The first is a big shout out to J Crew. Yes, J Crew.

I don’t think of myself as much of a corporate guy — with the notable exceptions of REI and Patagonia and sort of Starbucks — but J Crew really really impressed me recently and I wanted to thank them publicly.

About two years ago now, I bought some Red Wing boots through a J Crew catalog (it was birthday money, if I remember right). I loved the boots — perfect blend of style and utility. I wore them hiking, outside at various times, and around town as well. Well, a few months ago I noticed pain in my foot after wearing them. I tried several more times, but I developed a bruise on the bottom of my foot whenever I wore them. A little bump had sprung up in the footbed. So I called Red Wing and they said to talk to J Crew. I called J Crew and they sent me a postage-free label. I sent the boots back and waited for word.

Then, low and behold, I received a gift card to J Crew for $198! The boots were almost two years old and they refunded the full price.  For various reasons, I rarely shop at J Crew nowadays, but I totally want to give them credit for some awesome customer service. Their products are way expensive, but if they are well made and backed with a guarantee, many well may be worth it. Thanks, J Crew. You rock.